Privacy Statement for Customers

This privacy statement applies to the processing of personal data of customers who place an order on one of Dimamzo’s platforms. The data controller for processing these personal data is VOF Dimamzo, registered under the number 77491300 at the Chamber of Commerce of The Hague (hereinafter referred to as “Dimamzo”). Dimamzo is responsible for the processing of your personal data and takes your privacy seriously. Dimamzo therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

What personal data we process and why

Dimamzo processes your personal data because you use our services. We use the following personal data for the following purposes.

 

1. Ordering process

We process the personal data you provide to us when you place your order or a review. These personal data are needed to execute your order, confirm your order, and to access your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

Name

Address details

Contact details

Order details

Payment details

Comments (if applicable)

Content of the Review (if applicable)

 

2. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

Name

Address details (if applicable)

Contact details

Payment details (if applicable)

Comments (if applicable)
 

3. Customer satisfaction surveys

To make sure that our services are aligned with your preferences, any personal data you provide to our customer services department may be used for things such as customer satisfaction surveys. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Dimamzo (customer satisfaction) as defined in the GDPR. This concerns the same personal data as listed under no. 2.

 

4. Marketing messages 

We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new chefs (by email or push notification), and loyalty schemes, regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is that you have consented to it when you placed an order. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the link in the message in question.

We process the following personal data for marketing purposes:

Name

Contact details

 

5. Cookies

And finally, we also process personal data that you submit to us indirectly. Dimamzo uses cookies for functional, analytical, and marketing purposes. The functional cookies are necessary for the use of the website. Cookies collect the following personal data:

Location details

IP address or app IDs

Internet browser and device type

Website language

Please refer to our Cookie Statement for further details about cookies.

 

6. Fraud prevention

We process some of the above personal data also to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Dimamzo (fraud prevention) as defined in the GDPR.

 

7. Analysis

We also use your personal data to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Takeaway.com (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any data that can be traced back to you.
 

8. Age 

Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on connect@dimamzo.com . We will then proceed to erase these data.

 

9. Automated decision-making and profiling

In the performance of the contract with you and to improve our platform, Dimamzo uses automated decision-making and profiling. We use your postcode and/or location details, for example, to select available chefs in your local area. And Dimamzo uses automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences.

When such automated decision-making and/or profiling leads to a negative decision about you, and you do not agree with it, you can contact us on connect@dimamzo.com. We will then proceed to reacces the situation. We would aside from that also like to hear from you if you have suggestions on how to improve these processes.

 

10. How long we store personal data for

Dimamzo will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Dimamzo erases most of your personal data 2 years after you place your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 20 years after you place your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.

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11. Sharing with Chefs

As you are a direct customer of the Platform, Dimamzo does not share your personal data (name, address details and [telephone number,] order) with the Chef you selected. In cases where the Customer wishes to pick up their Order, the Platform will share limited personal information (Name and telephone number) with the Chef in order to facilitate the pickup.

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12. Sharing with others (not being chefs)

Dimamzo will not sell your personal data to third parties, and we will only disclose them to third parties if necessary for the performance of our contract with you, for analytical and marketing purposes, or to comply with legal obligations.

Your personal data may be shared with the following parties:

Software providers

Implementation partners

Customer satisfaction survey firms

 

13. Advertising platforms (e.g. Google and Facebook)

If you have opted for your Personalized Cookie Package, we may share your personal data in anonymous form with third-party platforms such as Google or Facebook in order to create “Custom Audiences”. Based on these Custom Audiences, such platforms will show you personalized ads. You can always opt-out from these advertisements by switching to our Essential Cookie Package.

Whenever we instruct third-party companies to process your personal data on our behalf, we will enter into a data processing agreement to guarantee the same level of protection and confidentiality of your personal data. Dimamzo will then continue to have ultimate responsibility for such processing operations.

 

14. Third-party websites

Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although Dimamzo takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.

 

15. Personal data access, rectification, and erasure

You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact connect@dimamzo.com. Dimamzo will respond to your request as soon as possible, and in any case no later than four weeks after receiving your request.

 

16. Tips, questions, and complaints

If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.

 

17. Security

Dimamzo takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: connect@dimamzo.com 

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18. Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

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19. Contact details

Visiting address: Kalvermarkt 53, 2511 CB The Hague

E-mail: connect@dimamzo.com